Equating volume with profit. Thus targeting your marketing to the largest audience, but also the one with the narrowest margin, and least loyalty.
Assume people already know what differentiates your product or service from the competition. Or worse yet, defining your unique selling proposition in terms of ‘best in class’, ’superior customer service’, or ‘ISO 9000 [...]

This article is a  postmortem examination of my social media experiment. Just to add some context to what follows, I used the Ning platform to create a social portal for my company’s year-long customer travel incentive program – complete with a blog, forum, and individual member profiles.
Meatball Sundae Explained
photo courtesy of worth1000 If you’re [...]